Return Policy: Your Security Guaranteed

I. Account Recall Warranty

When you purchase an account from Heaven Guardian, you are protected under our account recall warranty.

This warranty applies to eligible cases where an account is recalled, recovered, or taken back after purchase, subject to compliance with our Terms and security instructions.

This store credit can be used toward eligible services offered by Heaven Guardian.

II. What Is Not Covered

Our recall warranty is designed to protect against eligible account recall issues. It does not cover every type of game-related problem.

• in-game bans or suspensions
• bugs or technical issues inside the game
• account locks caused by publisher security systems
• rollbacks or changes made by the game developer
• issues outside the scope of our stated warranty terms

Coverage may also be limited if required buyer security steps were not completed during or after the transaction process.

III. How to Report an Issue

If you notice unusual account activity, lost access, or signs of a recall, please contact us within 48 hours.

1. Contact our support team
   Email: contact@heaven-guardian.com
   Discord: Heaven_Koi
2. Provide proof of purchase
   Include a receipt, order confirmation, transaction ID, or any related purchase record.
3. Send supporting evidence
   Include screenshots, timeline details, and a clear explanation of what happened.

IV. Investigation and Resolution Process

Once your case is submitted, our team will review the information and investigate the issue.

• Most cases are reviewed as quickly as possible, and some may be resolved within hours.
• More complex cases may take longer if additional evidence or verification is required.
• If the account can be recovered, we will assist in restoring access where possible.
• If the issue qualifies under our warranty and recovery is not possible, we will determine the appropriate next step under our policy.

V. Case Closure Rules

To keep support cases active and fair, buyers must remain responsive during the review process.

Once a case is closed due to inactivity, the closure may be treated as final and irreversible.

For the best chance of a fast resolution, please respond promptly whenever our team requests more information or confirmation.

VI. Why Buyers Choose Heaven Guardian

• Lifetime recall warranty on eligible account purchases
• Structured support process with clear reporting steps
• Store credit protection when a valid recall claim is confirmed
• Guided transaction support designed to reduce buyer risk

VII. Contact Information

For warranty questions, return-policy requests, or recall reports, contact us here:

Email: contact@heaven-guardian.com
Discord: Heaven_Koi
Website: https://heaven-guardian.com/