Privacy Policy

I. Controller Information

Heaven Guardian is the controller of personal data collected through this website, unless otherwise stated.

Business Name: Heaven Guardian

Email: contact@heaven-guardian.com

Website: https://heaven-guardian.com/

II. Scope of This Policy

This Privacy Policy applies to personal information collected when you visit our website, create or place an order, contact us, communicate with us through Discord or other support channels, or otherwise interact with Heaven Guardian services.

It does not automatically apply to third-party websites, platforms, payment providers, game publishers, or services that may be linked from our website or used during a transaction.

III. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information such as your name, email address, Discord username, and other information you provide when contacting us.
• Order and transaction information such as account details relevant to a purchase, payment status, billing-related information, and customer support records.
• Communications such as messages, inquiries, complaints, feedback, and dispute information.
• Technical information such as IP address, browser type, device type, operating system, access time, referrer URL, and pages visited.
• Marketing preferences if you subscribe to updates, newsletters, or promotional messages.

IV. How We Collect Information

We may collect information directly from you when you:

• contact us through email, forms, chat, or Discord
• place an order or request one of our services
• submit feedback, a complaint, or a dispute
• subscribe to updates or promotions
• browse our website and interact with cookies or analytics tools

V. How We Use Your Information

We may use your information to:

• provide, manage, and complete orders or services
• verify transactions and reduce fraud or abuse
• communicate with you about purchases, support requests, disputes, and account-related matters
• improve our website, customer support, and service quality
• maintain website security and investigate suspicious or unlawful activity
• send service-related messages and, where permitted, marketing communications
• comply with legal obligations and protect our legal interests

VI. Legal Bases for Processing

Where applicable under data protection law, we process personal data based on one or more of the following legal bases:

• Contract: to provide requested services or manage transactions.
• Legitimate interests: to operate, secure, and improve our business and website.
• Consent: where required, such as for certain cookies or optional marketing communications.
• Legal obligation: where processing is necessary to comply with applicable law.

VII. Disclosure of Information

We may share personal information only where necessary for legitimate business or legal purposes, including with:

• payment processors and billing providers
• website hosting, analytics, security, and technical service providers
• customer support, moderation, or transaction management tools
• legal, regulatory, or law enforcement authorities where required by law or where necessary to protect our rights

We do not sell your personal information as part of our normal business operations.

If Heaven Guardian is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

VIII. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to make the site function properly, understand traffic, improve performance, and support marketing activities.

Essential Cookies

These cookies are necessary for core website functions such as security, session handling, and page functionality.

Analytics Cookies

We may use analytics tools, such as Google Analytics, to understand how visitors use our website. These tools may collect information such as pages visited, session duration, device information, browser details, and IP-related data.

Advertising and Remarketing

We may use advertising or remarketing tools, such as Google Ads Remarketing or social media advertising tools, to show more relevant ads to users who previously visited our website.

IX. Server Logs and Technical Data

Like many websites, we may automatically collect general technical information in server logs. This may include browser type, operating system, referring pages, pages visited, timestamps, IP address, internet service provider, and other diagnostic data.

We use this information to maintain security, diagnose issues, prevent abuse, and improve website performance.

X. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, handling disputes, meeting legal obligations, enforcing agreements, and preventing fraud.

Retention periods may vary depending on the type of information and the reason it was collected.

XI. International Transfers

Some of our service providers may process data in countries outside your own. Where required by applicable law, we take reasonable steps to ensure that personal data transferred internationally receives an appropriate level of protection.

XII. Children’s Privacy

Our services are not directed to children who are not legally permitted to use them. Where a minor uses our services, it should only be with authorization and supervision from a parent or legal guardian where required by law.

If you believe that a child has provided personal information without proper authorization, please contact us so we can review and take appropriate action.

XIII. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your personal data
• request restriction of processing
• object to certain processing activities
• withdraw consent where processing is based on consent
• request portability of your data where legally applicable

To make a privacy-related request, contact us at contact@heaven-guardian.com. We may need to verify your identity before processing your request.

XIV. Automated Decision-Making

We do not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects on users. If this changes, we will update this Privacy Policy where required.

XV. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of storage or transmission over the internet can be guaranteed to be completely secure.

XVI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date above. Continued use of the website or services after any update means you accept the revised policy, to the extent permitted by law.

XVII. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Heaven Guardian

Email: contact@heaven-guardian.com

Website: https://heaven-guardian.com/