Shipping & Payment

I. Payment & Fees

Before completing a purchase, buyers must verify the payment details carefully.
Heaven Guardian is not responsible for delays caused by the buyer or by external payment service providers.
The account or digital product will only be delivered once the payment is fully received on our side.

II. Accepted Payment Methods

Heaven Guardian offers multiple secure payment options, including:

• Visa

• Mastercar

We also accept alternative payment methods such as bank cryptocurrency, and Bank Transfer.
If you would like to use one of these alternative methods, please contact us via email, Discord, or our contact form.
One of our agents will guide you through the process.

III. Delivery of Account Information

All product information will be sent to the contact details provided during checkout.
Delivery typically occurs within 48 hours. If the product becomes unavailable during this time, the buyer will be fully refunded.

For game accounts, additional interaction with a Heaven Guardian team member may be required to ensure full and secure access.
Our support team will assist you with:

• Setting up strong passwords

• Enabling two-factor authentication

• Securing your account against unauthorized access

If technical issues arise during installation or usage, our agents will offer step-by-step guidance and troubleshooting.
We value your feedback and continuously improve our services based on your experience.

IV. Seller Delivery Policy

If a seller refuses to deliver the account at the price already paid by the buyer, the transaction is automatically canceled and the buyer receives a full refund.
Heaven Guardian takes this situation very seriously to protect both trust and transparency within our marketplace.