Shipping & Payment

I. Payment & Fees

All buyers must carefully review payment details before completing a transaction.

Full payment must be received and confirmed by Heaven Guardian before any account credentials or digital product information is delivered.

Heaven Guardian is not responsible for delays caused by:

• Buyer-side payment errors

• Banking delays

• Blockchain network congestion

• Third-party payment provider processing times

Any transaction will only proceed once funds are fully secured on our side.

II. Accepted Payment Methods

Heaven Guardian accepts the following secure payment methods:

• Bank Transfer

• Cryptocurrency (e.g., USDT and other supported networks)

If you wish to use bank transfer, please contact us via Discord or through our official contact form.
A team member will guide you through the payment process.

Heaven Guardian reserves the right to decline certain payment methods if risk assessment requires additional verification.

III. Payment Verification & Security

For security and fraud prevention purposes, Heaven Guardian may request additional verification before proceeding with delivery.

This may include:

• Proof of payment

• Identity confirmation (when required)

• Transaction hash verification (for crypto payments)

Heaven Guardian reserves the right to delay or cancel a transaction if suspicious activity is detected.

In such cases, funds will be returned to the original payment method after internal review.

IV. Delivery of Digital Products

All products sold by Heaven Guardian are digital goods.

Delivery will occur only after payment confirmation and verification.

Typical delivery timeframe is within 48 hours, depending on:

• Seller responsiveness

• Verification steps

• Security procedures

In rare cases where a product becomes unavailable before transfer is completed, the buyer will receive a full refund.

V. Account Transfer Assistance

For gaming accounts, additional coordination with a Heaven Guardian representative may be required to ensure secure transfer.

Our team will assist with:

• Changing passwords

• Updating linked email addresses (if applicable)

• Enabling two-factor authentication

• Securing recovery methods

Buyers are responsible for following all security instructions provided during the transfer process.

Failure to follow these instructions may affect warranty eligibility as described in our Terms & Conditions.

VI. Seller Delivery Policy

If a seller refuses to deliver the product after the buyer has completed payment, the transaction will be canceled and the buyer will receive a full refund.

Heaven Guardian actively monitors seller compliance to maintain marketplace integrity and transparency.

Repeated violations by sellers may result in permanent removal from the platform.